System Status
WSM Network Connectivity and Systems News. If something is wrong, we'll let you know...
Domain Service is ONLINE
Update: Tue Feb 14 10:26:02 CST 2012
Happy Valentines Day! 1 year registrations and renewals for .Com are $10.50 today. :) xoxo
.ORG Maintenance Window Scheduled
The .ORG Registry has scheduled a 4 hour Maintenance Window for Saturday Feb. 11, 2012 between 3 PM and 7 PM EST. During this window it may not be possible to register, manage or renew your .org domain names.
Update: Thu Feb 9 15:28:01 CST 2012
Our system update to remove the automatic checkbox for email forwarding service from the order page is still running. We did not anticipate for it to take this long and we sincerely apologize for the hassle this is causing you during the registration and renewal checkout process. We appreciate your patience.
Update: Mon Feb 6 12:25:13 CST 2012
It has come to our attention that the email forwarding service is automatically checked during the check out process in the pricing page. Please uncheck this box for your domain orders and renewals if you do not want it enabled. We are performing a system update to remove and correct this. As a result you may see In Progress entries regarding email forwarding deletion displayed at the top of your account. Please do not panic. We're simply going through and removing the default option for customers who have not ordered and enabled forwards. We expect this to be done within 48 hours. Afterwards email forwarding service will display as an option but will not be checked by default. We're sorry for the inconvenience.
Update: Fri Jan 27 10:13:05 CST 2012
Maintenance is essentially completed and we've rolled out our new site! Please let us know any issues or errors you run into.
Update: Wed Jan 25 15:04:00 CST 2012
Maintenance is progressing well and we are still on track for completion this evening.
Update: Mon Jan 23 10:04:22 CST 2012
Maintenance Window has begun. In 3 days or less (we hope less) we'll be shiny new. Once we're all moved to the new system we'll be rolling out our new site. We appreciate your patience during this transition. Any new domains ordered during our Migration will be moved at the end of our Maintenance Window and any orders for transfers in will be moved over once transfers are completed.
Update: Fri Jan 20 16:39:26 CST 2012
It's official. Our Migration Window starts Monday January 23rd, 11 am EST. Read about it here: Migration Announcement Email
Update: Wed Jan 18 16:13:47 CST 2012
Take a sneak peek of our new website. In theory some control panel shots should be added in as well. New Design!
Update: Fri Jan 13 16:45:43 CST 2012
Renewal Reminder Schedule Change:
We have received many requests from customers asking if we could stop sending out the 90 day renewal reminder notifications. We know many of you are receiving reminders from us quite frequently and in an effort to help reduce the amount of email you receive we have decided to eliminate the 90 day renewal reminders. Going forward you'll receive the 60 day, 30 day, 5 day and if not renewed the post 10 day expiry reminders.
Payment Method Change in new Control Panel:
Also, we have come to the realization that once our migration is complete and we're all on the new registration and management system we will no longer be able to accept check and PayPal payments. All payments must be made with a credit card or debit card. We do not want to leave anyone behind. If you need to pay by check, please let us know! We can help you find a solution. For PayPal users, the PayPal debit card can be used we just won't be able to submit domain orders and renewals from payments sent to our paypal address. This payment method change will be in effect apon migration completion.
We greatly apologize for any inconvenience this payment method change may cause you.
Update: Thu Dec 29 12:11:12 CST 2011
Another email has been sent just now, did you receive it? If not here's the scoop. We've created an FAQ to help address some questions received and we're also on the hunt for some beta-testers!
Read the FAQ here: Migration FAQ
(Sign up for Beta-Testing here: Beta-Tester Sign-Up - this is no longer available)
Also, in celebration of the New Year our office will be closing an hour early on Friday the 30th and we will be closed Monday January 2nd, 2012.
We hope everyone has had a wonderful year and we look forward to being with you for an even better one in 2012. :)
Have a happy and wonderful Christmas!
Update: Tue Dec 6 13:23:12 CST 2011
Gmail didn't really like the email we sent out yesterday. We're sending a hopefully more compatible one to the gmail users out there now. Sorry for the trouble!
Update: Mon Dec 5 15:25:21 CST 2011
Our first email batch has just gone out. Haven't seen it? Take a look here:
Update: Tue Nov 22 12:46:54 CST 2011
Migration Date Update: We'll be performing beta testing the week of January 9th and our Domain and DNS Service migration date is scheduled for the week of January 23rd. It will be announced a head of time but we'll be performing a domain migration, and we'll have a maintenance window of 2 to 3 days. We will also be migrating DNS service to a new platform, and during the maintenance window no changes can be made to name servers or dns zone files. It was our desire to be all set up with the new system before the end of the year but we don't want to rush things before the holiday season.
WHAT SHOULD CUSTOMERS DO TO ENSURE A SMOOTH TRANSITION?
We suggest you look at your domain renewal list, take note of the domains you have in there and make sure you have valid contact information. Need help? Contact us.
Domain profiles will be migrated based on domains bundled in the same account and a master account contact will be based on the Organization Contact. We suggest you use the SAME email address for the organization contact for all domains within your account just like you do for your administrative contact.You'll be able to update the master contact information and all domain contacts in your new control panel.
Also, NEW passwords will be assigned for your profiles and this new password email will be sent to your organization contact email address. Make sure you have a valid email address! We cannot stress this enough. Usernames will remain the same. You'll be able to change passwords in the new control panel.
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Change is coming! BIG Change. By the start of the new year WSMDomains.com will be sporting a new control panel. Please stay tuned in the upcoming weeks for email communications and updates regarding the process and features.
Here are a few of the features that will be available within the new system:
Set domain forwarding in the control panel, update forwards in bulk
Save multiple credit cards on file with nickname associations
View Order Transaction History
More TLD's available, like .CO, .WS, .ME and .LI
You'll still be able to order, renew and transfer domains in your control panel
New, better credit card processing. Automatic refunds for failed transfers.
Order domain redemption requests online
Email Forwarding service sold in packs of 10 for a low cost. Email forward cost will be prorated to match your domains expiry date
Pricing Promotions
FREE whois privacy for all supported domains!
What should customers do to prepare?
Take inventory of your domain list. Do you have all of your domains in one account together or spread across multiple profiles? We'll be migrating domains based on profiles. It is important you know what domains you have in each account. Look at your domain renewal list.
Do you know your username and password? If you don't, now is the time to send the login details to yourself. Is your email address invalid, get it updated! We can help.
It is critical you have valid whois contact information. It would be a shame if we made an acount with outdated info and you don't receive important information from us.
We're so excited for this change. We're going to be able to provide many services that you have been asking for, and that we've wanted to be able to provide for a long time. Stay tuned for more!
Sincerely,
The WSM Crew
