Q. Transferring a domain registered with WSM Domains to a new Web Host?
A. Easy, just update your name servers -- Click Here! for complete instructions.

Q. Can I transfer from any registrar to WSM Domains?
A. Yes, most domains but not any domain. Domains MUST satisfy ALL of the following:

Q. What is the procedure to transfer a Domain?
A. Follow these steps:
Click on the Change Register tab

Q. What is an AUTH code (EPP) and how do I get one?
A. The Auth-Info code is applicable to transfers of Domain names registered under .biz, .info, .name, .org, and .pro. The Auth-Info Code is a unique code generated on a per-domain basis and is used for authorization or confirmation of a transfer request. Some registrars offer facilities for you to generate and manage your own Auth Info code. In other cases, you will need to contact the registrar directly to obtain it.

The registrar must provide you with the Auth-Info code within 5 calendar days of your request.

Q. Why can't I transfer an expired domain?
A. When a domain is expired the status changes from ACTIVE to REGISTRAR HOLD. If a domain is in a REGISTRAR HOLD status it can not be transferred.- contact the losing registrar and ask for the domain to be taken off hold.

Q. My domain name has just expired and is on REGISTRAR HOLD. Can my registrar require me to pay for a renewal before I can transfer to a new registrar?
A. No. Your new registrar of choice can initiate a transfer request on an expired domain name once they receive the required authorization from you. Expiration or non renewable of a domain name is not a valid reason for denial of a transfer request.

Note that if the registrar has already begun the deletion process on the domain name and its status shows it to be within a 30-day Redemption Grace Period, the name must be restored by your current registrar before it can be transferred.

Q. Will I lose the time I have left at the other registrar if I transfer to WSM Domains now?
A. Any registration time you have remaining at your current registrar will be rolled over into your WSM Domains account. For example, if you have six months left over at another registrar and transfer your domain name, you will need to register the name with us for one year, giving you a total registration period with WSM Domains of one year and six months.

Q.Who is TuCows - Open SRS?
A. WSM Domains is an affiliate of TuCows - OpenSrs is the registrar division.

Q. How long does it take to transfer a domain?
A. Transfers typically take 3-7 days from the time you agree/initiate the transfer.

Q. How can I check the status of my domain transfer?
A. If it has been more than 5 days since you have initiated the transfer, you can e-mail transfers@wsmdomains.com for a status report.

Q. When should I transfer into the WSMDomains ?
A. You can transfer into WSM Domains at any time. Your entire domain record and ALL remaining time is carried forward when you submit a transfer to WSM Domains. It is recommended you allow yourself at least 15 days before your domain record expires.

Q. What should I do if the administrative e-mail on my contact record is invalid?
A. A registrar transfer requires a valid administrative contact e-mail at the time of transfer, if your administrative contact's e-mail address is invalid, you will need to contact your current registrar and update your domain record before submitting the change request.

Q. Why do the name servers stay the same when I transfer my domain?
A. Transfers from one registrar to another are different than a domain name server modification, during the transfer period, 5-7 days, a record can not be edited. It is best to update your name servers at the losing registrar prior to transfer.

Q. When retrieving the transfer I received an error?
A. Each transfer request users a separate password which is computer generated. Make certain this password is correct. Passwords are CaSE SenSitiVE

Q. Will I be notified when a transfer is completed?
A. Some losing registrars send a notification, you will know your domain has transferred into WSM Domains when you can log into your domain manager, or when your domain shows up in your domain list under "My Domains".

Q. Will I be notified if a transfer fails?
A. Yes, an e-mail is sent to you with instructions within 4 days of the failure date. We will process your transfer again at NO CHARGE, as long as you can satisfy all transfer requirements.

Q. My current registrar is refusing to transfer my name. What do I do?
A. A registrar may legitimately deny a transfer request in certain limited circumstances, as follows:

Registrars are required to specify a reason when denying a transfer request. Contact either the current registrar or the registrar you wish to transfer to for assistance.

Q. My request was denied for a reason not listed above, or I do not agree with the reason they provided. What do I do?
A. If you believe that your transfer request was inappropriately denied by your current registrar, please contact the WSM Domains.

Disputes between registrars over alleged violations of the Inter-Registrar Transfer Policy may be initiated by our compliance office.

Q. My domain has been transferred to some other registrar without my knowledge, and now it shows someone else as the owner. What do I do?
A. A registrar may only initiate a transfer if it has obtained a completed Form of Authorization (FOA) from either 1) the registrant or 2) the administrative contact for the domain. The registrar must be able to produce a copy of this documentation when it is requested. Failure to do so is grounds for reversal of a transfer in the event that a complaint is filed under the Transfer Dispute Resolution Policy.

Thus, the first step should be for your previous registrar to request from the new registrar a copy of the form used for authorizing the transfer. The registrar can then proceed with initiating a dispute as appropriate. Contact your previous registrar for assistance.

Q. If I'm having a problem with my current registrar, should I report it to ICANN?
A.If you have a problem with one of the registrars, you should first try to resolve it with that registrar.

If you cannot resolve your complaint with the registrar, you should address it to private-sector agencies involved in addressing customer complaints or governmental consumer-protection agencies. The appropriate agency will vary depending on the jurisdiction of the registrar and the customer.

Although ICANN's limited technical mission does not include resolving individual customer-ervice complaints, ICANN does collect and monitor such complaints to discern trends. If you would like to submit a complaint about a registrar for ICANN's records, please use the Registrar Problem Report Form located at the InterNIC website. As a courtesy, ICANN will forward your complaint to the registrar for review and further handling. (Please note that there is no guarantee that the registrar will reply.)

• Find registrar contact details in the Accredited Registrar Directory
• Submit a registrar complaint through the Registrar Problem Report Form

Please note: If you are transferring your domain away from WSM Domains, the transfer is between you and the gaining registrar. Transfers are completed automatically in five days, you also have the option of completing a transfer in 48 ours when we send you a second notice. ALL services such as Managed DNS, FREE URL forwarding will be lost with 24 hours of transfer away notice to us.

For further help, contact domain support.